FAQs

About aksa & Our Jewellery

Are your gemstones natural?

Yes. We use carefully selected natural semi-precious gemstones sourced through trusted suppliers. As each gemstone is formed by nature, subtle variations in colour, inclusions, patterns, and texture are natural characteristics that contribute to its individuality.

Is your jewellery made from genuine silver?

Yes. Our jewellery is made using genuine 925 sterling silver, an alloy containing 92.5% silver. Each piece is hallmarked to affirm the authenticity and purity of its silver.

Is your jewellery handcrafted?

Our collections incorporate different jewellery-making techniques. Selected pieces are handcrafted by skilled artisans in India and are labelled accordingly. Other designs may be produced using modern, CAD-assisted techniques to achieve precision and consistency.

Regardless of the production method, our jewellery is finished and quality-checked before dispatch.

Is your jewellery suitable for everyday wear?

Our jewellery is designed to complement everyday dressing as effortlessly as special occasions. To help preserve its appearance and finish, we recommend following the care instructions provided on our Jewellery Care page.

Is your jewellery suitable for sensitive skin?

Our jewellery is made from 925 sterling silver and is designed with comfort in mind. However, individual sensitivities can vary, and no material can guarantee that every wearer will be free from an allergic reaction. If you have a known metal allergy, please review the specific product details before purchasing.

Will my gemstone look exactly like the product photographs?

Not necessarily. Natural gemstones can vary in colour, inclusions, transparency, and pattern. Your piece may therefore differ slightly from the photographs shown on our website. These natural variations are part of the individual character of each gemstone.

Orders & Payments

Do you offer Cash on Delivery (COD)?

Cash on Delivery is currently unavailable. Orders must be paid for using the online payment methods displayed at checkout.

When will my order be processed?

Orders are generally processed within 1–2 business days after successful payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Shipping & Delivery

Where do you deliver?

We currently deliver across India.

How long will my order take to arrive?

Orders are generally processed within 1–2 business days after payment confirmation. Following dispatch, estimated delivery takes a further 2–4 business days.

The overall estimated timeframe is approximately 3–6 business days from order confirmation. Actual delivery times may vary depending on the destination, public holidays, weather conditions, carrier delays, and other circumstances beyond our reasonable control.

Will I receive tracking information?

Yes. Once your order has been dispatched, tracking information will be shared through the email address or other contact details provided at checkout, where supported by the shipping service.

What should I do if my order arrives damaged or incorrect?

Please inspect your order upon delivery. If the product arrives damaged, defective, or incorrect, contact us at business@aksajewels.com within 48 hours of delivery.

Please share clear photographs of the product and packaging, along with your order details. A video of the unboxing may also help us assess the issue. Retain the original packaging until the matter has been resolved.

Returns, Refunds & Exchanges

Do you accept returns?

Yes. Eligible products may be returned within 7 days of delivery, subject to the conditions set out in our Return & Exchange Policy.

Products must meet the applicable eligibility requirements, including being unused, unworn, and returned in their original condition and packaging.

Can I exchange my purchase?

Yes. Eligible products may be exchanged within 7 days of delivery, subject to our Return & Exchange Policy.

There are no additional exchange charges for eligible exchanges. If the replacement item costs more than the original product, you will need to pay the difference. If it costs less, the applicable difference will be refunded in accordance with our policy.

Can I choose between a return and an exchange?

For eligible purchases, you may request a return for a refund or an exchange, subject to the terms and conditions of our Return & Exchange Policy.

Do I need to provide photographs or an unboxing video?

We may request photographs or a video to help verify the condition of a product and assess a return, refund, or exchange request. For damaged, defective, or incorrect items, clear photographs are particularly helpful. Please contact our team for guidance on the documentation required for your specific case.

What is the deadline for requesting a return or exchange?

Requests must generally be submitted within 7 days of delivery. For products that arrive damaged, defective, or incorrect, please contact us within 48 hours of delivery so that we can assess the issue promptly.

When will I receive my refund?

Returned products are inspected upon receipt to confirm their eligibility under our Return & Exchange Policy. If your return is approved, we aim to process the refund within 7 days of receiving the returned product.

The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Where can I find the complete return and exchange terms?

Please refer to our Return & Exchange Policy for full details concerning eligibility, procedures, shipping charges, refunds, exchanges, and applicable timelines.