Shipping and Delivery

At aksa, we take care to ensure that every order is processed and delivered with attention and efficiency. This policy outlines our order processing procedures, delivery estimates, shipping charges, and how we handle delivery-related concerns.

1. Order Processing

Orders are generally processed within 1–2 business days following successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, we will share a shipping confirmation along with tracking information, where available, using the contact details provided at checkout.

2. Shipping Destinations & Delivery Timelines

We currently deliver across India.

Following dispatch, the estimated delivery timeframe is 2–4 business days. As order processing generally takes an additional 1–2 business days, the overall estimated delivery timeframe is approximately 3–6 business days from successful order confirmation.

Please note that these timelines are estimates and are not guaranteed. Actual delivery times may vary depending on the destination and circumstances affecting the shipment.

3. Factors That May Affect Delivery

Although we make reasonable efforts to ensure timely delivery, certain circumstances may result in delays. These may include the delivery location, weather conditions, public holidays, high-volume periods or sales events, transportation or logistics disruptions, carrier delays, incorrect or incomplete delivery information, and other circumstances beyond our reasonable control.

We will make reasonable efforts to assist with delivery-related concerns and help you obtain updates on your shipment.

4. Shipping Charges

Any applicable shipping charges will be displayed at checkout before payment is completed. Promotional free-shipping offers, where available, will be subject to the terms communicated at the time of the offer.

5. Order Tracking

Once your order has been dispatched, tracking information or a tracking number will be shared through the email address or other contact details provided with your order, where available.

You may use these details to follow your shipment's progress. Please allow some time after dispatch for tracking information to become active in the carrier's system.

6. Delivery Information

Orders will be shipped to the address provided at checkout. Please ensure that your full name, complete delivery address, PIN code, and contact number are accurate and up to date.

For delivery verification, the carrier may request confirmation of the recipient's identity or delivery details in accordance with its standard procedures.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete delivery information when placing an order.

If delivery cannot be completed because of an incorrect, incomplete, or inaccessible address supplied by the customer, additional shipping charges may apply if the shipment needs to be re-dispatched. Any applicable charges will be communicated to the customer before re-dispatch.

8. Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us at business@aksajewels.com.

We will review the available shipment information and, where necessary, coordinate with the shipping carrier to investigate the delay and obtain an update.

While we make reasonable efforts to assist, delivery estimates may be affected by circumstances outside our control.

9. Damaged Packages

If your package appears visibly damaged upon delivery, we recommend taking clear photographs of the outer packaging before opening it and recording an unboxing video where possible. Please retain the original packaging and shipping materials until the matter has been resolved.

If the jewellery arrives damaged, defective, or incorrect, contact us at business@aksajewels.com within 48 hours of delivery. Please refer to our Return & Exchange Policy for the applicable reporting requirements and resolution process.

10. Lost or Missing Packages

If your tracking information indicates that a shipment has been delivered but you have not received it, or if your shipment appears to be lost or missing, please contact us at business@aksajewels.com.

We will coordinate with the relevant shipping carrier to investigate the matter and determine the appropriate next steps. Please retain your order confirmation and tracking details while the investigation is ongoing.

11. Delivery Attempts

If the carrier cannot complete delivery because the recipient is unavailable or delivery cannot otherwise be completed, additional delivery attempts or other procedures may apply in accordance with the carrier's policies.

Please ensure that the contact number provided at checkout remains reachable during the expected delivery period.